dancing lion training & consultancy ltd

Management and Business Consultants in Milton Keynes

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17 Rackstraw Grove
Old Farm Park
Milton Keynes
Buckinghamshire
MK7 8PZ

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About

  • customer service training
  • contact centre training
  • sales training
  • management training
  • coaching training
  • call centre training ideas

About us

Are you looking for learning & development solutions for the contact centre? We can help. Dancing lion training & consultancy help managers, sales and customer service staff to be more effective.
We tailor our services to your business needs. Our experienced team of consultants and trainers come to your offices or contact centre.

Trading Since

1999

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Products and Services

Culture change training programme

Over 2 days to assist delegates to work with core attitudes and behaviors to guide the conscious development of their organizational culture. To increase skill in using leadership's styles, group dynamics and effective communication strategies.

Price: £575.00 per place

Management training programme

Over this 2 day training you will learn: a comprehensive and practical range of management competencies, confidence to return to work able to handle leadership and management challenges tools and methods you can implement immediately.

Price: £575.00 per place

New sales person training

2 day training for those new to the sales role, customer service staff moving into sales or combining sales activity with their role, all staff contemplating or beginning a career in sales who want to learn the fundamentals from ‘the greats' in sales.

Price: £575.00

Intermediate sales and business development skills

This highly practical course is for sales staff already in the role looking to increase their performance to the next level. It is ideal for companies with ambitious growth and sales plans seeking to reinvigorate or reorientate their team.

Price: £575.00

Advanced sales and business development training programme

When you are already successful as a sales person it can be difficult to make the transition from good to excellent performance. In this 2 day training programme we help you develop your sales approach so that you can take your performance to new heights.

Price: £575.00 per place

Team Building training

Pressures within the working environment can easily cause people to take colleagues for granted and use short cuts in communication resulting in a loss of trust and cooperation. Build a stronger team in this tailored training programme.

Price: TBC - depending on duration

Arrears collection skills training

This 2 day programme is tailored for public and private sector officers & agents making outbound and receiving inbound calls. Debt range is: Council tax, Business rates, Sundry Debt, Housing rent, Mortgages, Credit cards, Utilities and Parking fines..

Price: £575.00

Arrears management training

This 2 day training is suitable for those managing both public and private sector officers and agents making outbound and receiving inbound calls. It will assist you to develop your arrears collections team to collect monies owed fairly and quickly.

Price: £575.00

Management Training Milton Keynes

Leadership Training Courses Milton Keynes

We work with you to identify what will make the most difference and show how an investment in management development will bring direct economic benefits to your organisation.

Price: £575.00

Customer service training programme

Multi Contact Customer Service Training

Is your contact centre equipped to serve your customers? In this 2 day training programme you can provide your team with the skills to engage with your customers via a range of mediums including email, web chat, SMS and phone. Contact us now to find more

Price: £575.00 per place

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Testimonials

I've worked with the team at dancing lion in Bahrain, Kuwait and India. They are consummate professionals and highly talented Learning & Development consultants. In India they led an L&D strand on a large and complex telco contact centre build for a national 4G network provider. Their strand lead, Steve Shellabear devised the L&D strategy, designed all the core training programme for advisors, team leaders and managers, as well the accreditation and ongoing governance framework. He led a team of three and performed a number of leadership roles for me on the project at various points. The first two phases of the project took 14 months to deliver under demanding circumstances. The team, under Steve's leadership always remained calm and focused and proved to be an invaluable to the over transformation project - I would always turn to dancing lion when setting up a customer services training or L&D programme. Paul Scott Managing Director 3Wks.

dancing lion training


I have been working successfully with dancing lion now for a number of years across many parts of our business. They have delivered some excellent training modules developed specifically for us,on a range of subjects including a programme we called 'Face2Face' - Customer Service Skills for our 200 strong technician workforce here in GB. This involved 17 x 1 day sessions across the country in preparation to engage with new billable clients for service in high street brands & products previously not supported by our business. Further sessions with our Senior Technicians, National Call Centre staff, Procurement teams & logistics personnel based at our Operations Centre in Milton Keynes has led to some successful development for both individuals & team based skills in all these areas. Many thanks to the team at dancing lion, & I look forward to working with you again. Martin Wilkins Training & Quality Manager - Coca Cola European Partners

dancing lion training


Testimonials are added by the business owner and are not independently verified.

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Opening hours

Monday to Friday: 9am - 5:30pm

Saturday to Sunday: Closed

Key Services

Call Centre consultant, Call centre review, call centre training, Call centre training ideas, contact centre training, Customer Experience Specialists, customer service training, debt collection training, human resource training, legislative training, management training, quality management, sales training, Tailored Training Programmes, team building courses

Offers

Customer service audit

The assessment covers 700+ scientific measurement points, divided over 8 main sections and 29 sub sections. These include: customer interactions, customer complaints, strategy, change management, technology, operational metrics, recruitment training, quality and resource management. The benchmarking report enables managers to compare current performance against their competitor and other business segments. Offered in conjunction with tailored consultancy and training it can be a powerful tool for commercial and public sector organisations to: • Fast forward their customer experience journey • Roadmap and benchmark their customer service delivery programme against global best practice • Engage their team • Increase management productivity and knowledge • Drive revenue and reduce costs

Terms: Available on a trial basis. Contact us on 044 1908 644791 for more information.

Expires: 31/08/2017


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